Rafting in the Smokies in Hartford, TN
3595 Hartford Rd. • Hartford, TN 37753
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Rafting in the Smokies is an adventure-filled family attraction that has been entertaining families, groups and couples alike since 1978. The outdoor area includes a variety of fun outdoor activities. Guests can opt for exciting white-water rafting, canopy ziplining, rope course and rock climbing, family-friendly float rafting, horseback riding, swimming and more.
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Is there a guide in every raft?
Yes, there is a guide in every raft.
Do I have to know how to swim?
No, you will be wearing a life jacket and we don't recommend that you swim in whitewater.
How do I get back to my car?
The Upper Pigeon trip: you will drive to our outpost in Hartford and we will shuttle you upstream to the put-in point at the dam where the trip starts and will raft back down to our outpost where your car is and where we have changing facilities, restrooms and showers. The Lower Pigeon trip will start at our outpost and you will be bussed back after your trip.
How far are you from Gatlinburg?
The reservation office is located 1 mile from downtown Gatlinburg on Hwy 321 N (813 E. Parkway). The Pigeon River Outpost is located approximately 30 minutes from our Gatlinburg office off of I-40 exit 447.
Can I go if I am a bit overweight?
There are some very large life jackets available; the chest measurement is up to approximately 56 inches. If you are not sure, we have a jacket in our reservation office in Gatlinburg. You are welcome to come by and try it on. We recommend that you make a reservation and if you do not fit in the life jacket, we will cancel the reservation without any charges. But, it would be best to come by two days prior to your trip.
If I am pregnant can I go?
Sorry, anyone pregnant cannot raft, float or zipline.
Do you have a minimum age for children?
The minimum age/weight for the Upper Pigeon trip is 8 years old or 70 pounds. You have to be at least 3 year old to go on the Lower Pigeon Float trip.
What are the times of your trips?
The water level on the Pigeon River is dependent on a hydroelectric power plant. From Memorial Day to Labor Day we raft Tuesday, Wednesday, Thursday, and Saturday between 11AM and 5PM (May-October). Earlier in the spring (March-April) and later in the fall (September-October) trip availability will be based on rainfall and power generation needs. Ziplines operate from 9AM to 8Pm.
What do I wear?
The best thing to wear is shorts and a t-shirt. You must also raft in shoes that will stay on your feet. No flip-flops, loose crocs or bare feet please. If you are rafting during the colder months, wear clothing that will not absorb much water like wool, fleece, polypro, etc. - no jeans, sweats or anything with cotton please. We provide nylon jackets and pants to wear over your clothing at no extra charge and also offer wetsuit rentals.
Can I bring a camera or do you take our picture?
Please do not bring along your camera unless it's waterproof. It will get wet! We do have a professional photographer who will take a photo of your raft trip. You can view and purchase your photos after trip. We usually burn them to a CD and you can print as many as you’d like.
Do I need to bring anything on the trip with me?
No. Our trips range from 1-3 hours so there is no need to bring anything. We recommend that you lock your valuables in your vehicle. We have a safe place for you to store your keys.
What about inclement weather?
We raft rain or shine because you will get wet anyway. If there is lightning in the area our river managers or trip leaders may choose to delay the trip but the trip will not be cancelled.
If I purchase a combo ticket, do I raft and zip on the same day?
Yes, it is best to schedule all the activities on the same day in order to eliminate unnecessary travel time. Usually we can accommodate your preferred activity schedule.
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Please note, credits resulting from cancellation will remain on your account for 24 hours in the event you want to rebook. After that time, Reserve Direct will issue a refund to your original form of payment. The bank processing time can take from 5-10 business days before the refund appears.